Shipping & Store Pickup

 

Store Pick Up

Store pick up is a free pick up option. Orders need to be picked up within 30 days of the purchase date. At the 30 day mark, your order will be refunded in the form of a store credit.

Sale Items are Final Sale

If you need longer to pick up your order please let us know.

 

SHIPPING

We use UPS or Canada Post for delivery. We only deliver within Canada

Shipping orders may take 1-3 business days to process and then the transit time with the carrie.

 If you have any questions please give us a call or send us an email.

Please note: due to the popularity and low stock issues we are no longer shipping any Jellycat items. They can only be bought in store or online for pick up. We will refund your order if bought online to ship. We hope that the stock issue will resolve soon and we can open back up for online orders. Unfortunately we have to put these rules into place so we can have stock for our customers.